How To: Process Mapping
Gan the knowledge and skills to effectively create and utilise …
What you'll learn
The definition and importance of process mapping in understanding and improving business operations.
Various types of process maps, including Flowcharts, Swimlane Diagrams, and Business Process Modelling Notation (BPMN).
How to identify inefficiencies, redundancies, and opportunities for improvement within a process.
The benefits of process mapping in simplifying complex processes, enhancing customer experience, and facilitating training and onboarding.
Key symbols and notations used in process mapping, including start and end events, tasks/processes, decision points, and data objects.
Practical steps for creating effective process maps, from defining the scope and objectives to selecting appropriate tools and notations.
Utilising common tools for process mapping such as Microsoft Visio, Lucidchart, and Miro.
